Refund Policy

Last updated: October 5, 2026

Thank you for using Semipass, a digital institute management platform provided by Amusaki.
Semipass provides subscription-based digital services, including institute management, attendance management, payment tracking, student management, digital identity features, and related software services.

Because our services are digital and access is provided immediately after subscription, payments made for Semipass subscriptions are generally non-refundable.

1. No Refunds

All subscription payments made through Semipass are non-refundable and non-transferable, including:

  • Monthly subscription payments
  • Subscription upgrades
  • Subscription renewals
  • Payments for additional services or features

Once a payment has been successfully processed, the subscription period associated with that payment will remain active until its applicable expiry date.
We do not provide refunds for unused time, partially used subscription periods, changes in requirements, change of mind, or failure to use the service during the subscription period.

2. Cancellation

You may cancel your Semipass subscription at any time.
Cancellation will prevent the subscription from automatically continuing into a new billing period, where applicable. Cancellation does not create a right to a refund for the current or previously paid subscription period.
You will generally continue to have access to the applicable service until the end of your paid subscription period, subject to Semipass's Terms of Service.

3. Duplicate or Incorrect Payments

If you believe that you have accidentally made a duplicate payment or that a payment was processed incorrectly, please contact us as soon as possible.
We may review the transaction and, where appropriate, provide a correction or refund at our discretion.

4. Service Issues

We aim to keep Semipass reliable and available. However, temporary interruptions may occur because of maintenance, technical problems, third-party services, internet connectivity, or circumstances outside our reasonable control.
Temporary service interruptions do not automatically qualify for a refund.
If you experience a significant technical issue that prevents you from reasonably using the service, please contact our support team. We may investigate the issue and, at our discretion, provide an appropriate service adjustment or other resolution.

5. Exceptions

Although Semipass generally does not provide refunds, we reserve the right to issue a refund or other adjustment in exceptional circumstances, including:

  • Duplicate payments
  • Clearly incorrect payment processing
  • Payments made due to a technical error attributable to us
  • Situations where a refund is required by applicable law
  • Other circumstances determined by Semipass on a case-by-case basis

Any such refund or adjustment is made at our discretion unless otherwise required by law and does not establish an obligation to provide refunds in similar circumstances.

6. Payment Processing

Payments made through third-party payment providers, including PayHere, may be subject to the terms and conditions of the relevant payment provider.
Where a refund is approved, it will generally be processed through the applicable payment method or payment provider where possible.
Any processing time after a refund has been initiated may depend on the payment provider and the customer's bank or financial institution.

7. Contact Us

If you have questions about a payment, subscription, cancellation, or this Refund Policy, please contact us at:

  • Email: support@semipass.com
  • Phone: +94 78 992 8220

We recommend contacting us as soon as possible if you believe there has been an error with your payment.

By purchasing a Semipass subscription, you acknowledge that you have read and understood this Refund Policy and agree to the terms described above.