Question 1

How do I set up my Institute Profile and Branding?

Accepted Answer

Navigate to the 'Settings' tab in your Admin portal. You can upload a high-quality Logo (best at 512x512) and a professional Cover Photo. This branding is used to dynamically generate your Marketing Profiles, QR Enroll posters, and even the headers of your Thermal Receipts across Semipass.

Question 2

How do Timezones and Multi-Currency work?

Accepted Answer

The platform operates on a strict 'Institute-Centric Wall-Clock' policy. When you register your country, the system locks your Timezone and Local Currency. All reports, billing cycles, and attendance logs strictly follow this locked standard, ensuring financial data integrity regardless of where your students or teachers are located globally.

Question 3

How do I generate a Branded Marketing Profile?

Accepted Answer

Go to the Sidebar and click 'Share Profile'. The system will generate a high-end marketing post containing your Logo, Cover, and Join Links. This is perfectly optimized for direct sharing on WhatsApp, Facebook, or Instagram to attract new students.

Question 4

What is the QR Enroll Poster (QR Post)?

Accepted Answer

From the admin sidebar, you can generate a 'QR Post'. This is a ready-to-print graphic containing a unique dynamic QR code. When students scan it, they are instantly redirected to your enrollment page. It's the fastest way to onboard hundreds of students at the gate.

Question 5

How do Invite Links and Join Requests work?

Accepted Answer

Copy your unique Invite Link from the dashboard to send via social media. If your Join Policy is set to 'Approval Required', students will appear in your 'Join Requests' tab for manual review. If set to 'Public', they join instantly.

Question 6

How do students join my institute securely?

Accepted Answer

To maintain Global ID security and the Photo-Lock integrity, students must create their own accounts first. They can then join via your direct Invite Link or by scanning your QR Enroll poster.

Question 7

What are Recurring, Term, and Single-Day classes?

Accepted Answer

Semipass supports three professional class architectures:
1. Recurring: Weekly/Monthly tuition classes (billed continuously).
2. Term: Fixed cohort courses with start/end dates (e.g., A/L Revision batches).
3. Single-Day: One-day events, seminars, or workshops with a one-time fee.

Question 8

How does the 'Billing Cycle' and 'Period-Access' work?

Accepted Answer

When creating a Recurring class, you set a Billing Cycle (Weekly, Monthly, etc.). The system uses 'Period-Access' logic, meaning the scanner will only mark a student as PAID if they have a valid receipt for the current active billing period.

Question 9

How do I set up Employee RBAC Permissions?

Accepted Answer

The Role-Based Access Control (RBAC) matrix allows you to assign granular permissions. You can create roles like 'Gatekeeper' (only Scanner access) or 'Cashier' (Scanner + Cash POS access), ensuring your sensitive financial reports and settings remain private.

Question 10

How are Teacher Commissions and Snapshots handled?

Accepted Answer

You can define Teacher commissions as Percentage, Flat, or Per Student. Every receipt generated takes a 'Financial Snapshot' of these terms. This means if you change a teacher's commission next month, all previous records and calculated debts remain perfectly accurate based on the original agreement.

Question 11

How do I collect money using the Cash POS?

Accepted Answer

Open the Cash POS terminal. Scan the student's Global ID or search by name. The system instantly lists all outstanding fees across all classes. Select the fees and click Collect to issue a secure, numbered receipt.

Question 12

How do I apply Misc Fees, Scholarships, and Price Adjustments?

Accepted Answer

Use 'Misc Fee' for ad-hoc charges (Books, T-shirts). Use 'Manage Enrollments' to apply Full/Half Scholarships or Free exemptions for specific students. You can also manually adjust prices in the POS, provided you enter a mandatory 'Reason' for the audit log.

Question 13

What are Immutable Receipts and Voiding?

Accepted Answer

Receipts in Semipass are Immutable—they cannot be deleted or edited. If a mistake occurs, you must 'Void' the receipt with a reason. This ensures a clean audit trail for your accountants and prevents internal fraud.

Question 14

How do I use the Screen Wake Lock and Flashlight?

Accepted Answer

The Scanner Terminal includes a 'Screen Wake Lock' to keep your device's screen ON during high-traffic gate entry. Use the Flashlight toggle for scanning IDs in low-light environments.

Question 15

What does the Audio-Haptic feedback mean?

Accepted Answer

A successful 'Ding' and short vibration means the student is Fully Paid for the current period. A 'Buzz' alert means the student is Unpaid or Overdue.

Question 16

How do I access my isolated Teacher Dashboard?

Accepted Answer

Logging into Semipass as a Teacher routes you directly to your specific dashboard. You can view your weekly class schedule and active students, but you cannot see admin settings or global institute finances.

Question 17

How do I download or print my ID (CR80 Standard)?

Accepted Answer

Your ID follows the CR80 standard. You can click 'Download' to save a PNG for your phone, but for physical printing, ALWAYS use the 'Printable PDF' button. Print it on a standard A4 sheet, cut it out, and laminate it. There is no need for expensive plastic (resite) cards; a laminated A4 print is the professional standard for our platform.

Help Center & Documentation

Knowledge Base

1. Global Settings & Enterprise Branding

2. The Enrollment Engine

3. Managing Classes & Subjects

4. Staff & Role Permissions

5. Financial Operations & Cash POS

Need further assistance?